Our customer Puzzel is Entering the Market in Finland.


Puzzel builds on 20 years’ heritage of crafting inventive and dependable solutions for customer interactions, it was one of the first pioneers to develop a cloud-based contact centre and has now extended this to encompass a complete new customer interaction platform with unique integration capabilities and payment solutions


We are searching for a Support Engineer in Helsinki region.


As a Support Engineer, you will report to the Support Manager. Your main tasks are: solving tickets in Puzzel’s ticketing system; work as an advisor on Puzzel related products; participate in system training and assist with the education of other technicians; keep abreast and have technical knowledge of Puzzel and its products; categorise, prioritize and correspond requests from customers while obeying the firm´s quality and safety system.


Required competences


Programming knowledge, SQL, XML, Microsoft AD and Exchange, experience with Verint products, Technical Support experience, good written and oral communication skills in Finnish and English. Engineer or similar technical education.




You are eager to learn new things with a proactive and assertive attitude. You are result oriented with the capability of strategic thinking, which is why you are able to complete tasks systematically, structurally and accurately. You are a person who is reliable, flexible and committed.


Come and join the passionate workforce of a fast-growing international company and you will get support from highly dedicated and qualified professionals, good tools and competitive benefits.


More information from Talent Hunters Executive Consultant Petri Nordlund + 358 40 551 7776. Send your CV and application with salary request to this email petri.nordlund@talenthunters.fi as soon as possible but latest on 17th of November.